Zscaler Private Access (ZPA) is a proven Zero Trust Network Access (ZTNA) solution that thousands of customers have moved to from VPN. A 2024 Forrester Total Economic Impact(™) (TEI) Study of ZPA1 has shown the customer value that ZPA has brought with a significant ROI of 289%. Additionally, for a composite organization representative of interviewed customers, ZPA reduced security breaches by 55% and saved customers up to US$1.75 million annually on infrastructure costs.
As customers shift toward a hybrid workforce, they are increasingly adopting zero trust environments. Traditional security approaches like VPNs and firewalls no longer provide adequate protection against evolving threats—instead, they increase the attack surface and enable lateral movement.
Empower your workforce with Zscaler Private Access (ZPA), the most comprehensive, unified ZTNA solution. ZPA delivers zero trust access for all users, providing direct connectivity to private applications. It minimizes the attack surface, eliminates lateral threat movement, and protects against sophisticated attacks.
“ZPA provides us with all the benefits that you get with ZTNA. With ZPA, I can sleep well at night because I’m not worried about persistent threat actors in my network. Without multifactor authentication, users really cannot get in.” - Director, Security Architecture and Engineering, Financial Services
Zscaler customers have realized operational, financial, and security benefits from replacing their VPNs with Zscaler Private Access.
“The traditional VPN was very expensive from an infrastructure and licensing perspective, as well as the number of support personnel that were required to keep it happy and healthy.” - Technical Director of Information Security, Transportation
Key takeaways from the Forrester TEI study55% reduction in the risk of breachesThe Forrester TEI Study has identified a significant reduction in breaches. ZPA’s robust architecture contributes to safeguarding private applications as it minimizes the attack surface by hiding the applications behind the Zscaler Zero Trust Exchange. ZPA provides inside-out connections to apps ensuring the enterprise network remains invisible to the internet. It enforces zero trust access by continuously assessing the security health through device posture checks and comprehensive traffic inspection.
ZPA connects users directly to apps, thereby ensuring least-privileged access, and restricting lateral threat movement. ZPA utilizes its AI-powered App Segmentation capability to fine tune access policies, ensuring granular segmentation when new users or apps are added or modified, and reducing overly permissive access.
“Our security already has been eight times better than what we were doing with a VPN.” - Director of Information Security, Advertising
Up to 3,586 hours in annual IT effort savingsWhen users access private applications remotely, they prioritize a fast and stable connection with minimal logins. Many customers, including those interviewed, realized considerable results with ZPA’s faster deployment and infrequent logins (once every 3-4 days). One customer deployed ZPA in just four days.
ZPA’s unified console simplifies configuration, deployment, and management of all policies enhancing efficiency, and saving time on network management and ongoing maintenance tasks like patching and upgrading. Customers stated that previously managing complex and multiple point products required multiple administrators. The TEI study shows that ZPA significantly improved operational efficiency. ZPA also reduced the time spent in investigating possible lateral threat movement by effectively eliminating lateral movement with direct user-to-app connectivity.
“ZPA has freed up all the people who used to be involved in managing the VPN. Now we have one person who handles it from top to bottom with daily support as needed. ZPA has allowed the networks team to focus on strategic projects as opposed to day-to-day operational work on the VPN.” - VP of Information Security, Manufacturing
$1.75M reduction in annual licensing and infrastructure costsThe TEI study shows that by adopting ZPA, organizations eliminated VPN licensing costs and significantly reduced infrastructure expenses related to support, maintenance, repairs, and updates. Moreover, ZPA enables the consolidation of various point products, such as VPN gateways, VPN concentrators, firewalls, MPLS, IPS, DLP, and load balancers, streamlining network architecture and further reducing operational overhead. This is the power of having one platform with a unified console.
“We bought the VPN boxes, of course. But then you have to buy supporting licensing for the boxes. We no longer pay the licensing costs, the hardware costs, or the intrinsic resource costs of needing to buy new hardware and taking time out to repair it or update it. All of those costs are just gone.” - VP of Information Security, Manufacturing
1.75-minute shorter waiting time per connection per remote userVPNs typically backhaul traffic to a central location, and then direct to the app that the user wants to access. This results in a latency and a long wait time for users to connect to the apps. If the number of users trying to access the apps increases, the central location chokes, resulting in either loss of connection or longer wait time.
ZPA eliminates this need to backhaul traffic, ensuring fast and secure access connectivity for all users. Users are connected to the nearest ZPA service edge close to the application thereby ensuring fast and secure access to applications. ZPA has more than 160 points of presence globally. One customer recalled that, with VPN, they were authenticating once every four hours, while with ZPA, they authenticate just once every three days.
“ZPA is always connected. It’s always on. The moment you have authenticated, it’s basically connected. That’s one of the big benefits of ZPA and is improving user satisfaction.” - Director, Security Architecture and Engineering, Financial Services
More informationTo learn more, reach out to your Zscaler account representative or schedule a demo to experience the benefits of ZPA firsthand.
Learn more about the latest innovations in ZPACIO.com: A demo video of the latest innovations in ZPA
Citations1: "The Total Economic Impact™ Of Zscaler Private Access (ZPA)," December 2024 a commissioned study conducted by Forrester Consulting on behalf of Zscaler.
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